Experiential technologies will be at the heart of the future of physical retail
Despite the deep challenges of the last decade, now overlaid with the dramatic impact of the pandemic, physical retail absolutely has a future. Much of that future will be through integrating useful technologies into the in-store experience to compete with the purely online experience.
This morning a segment on the Sunrise national breakfast show on the future of retail, shown below, included some thoughts from me on this (around 0:55 and 2:30).
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