Comments on: The focus of big data should be creating value FOR customers https://rossdawson.com/focus-big-data-creating-value-customers/ Keynote speaker | Futurist | Strategy advisor Fri, 03 Oct 2014 01:28:00 +0000 hourly 1 By: Ross Dawson https://rossdawson.com/focus-big-data-creating-value-customers/#comment-4121 Fri, 03 Oct 2014 01:28:00 +0000 https://rossdawson.com/?p=7195#comment-4121 In reply to Arie Goldshlager.

Very nice example, thanks! :-)

]]> By: Arie Goldshlager https://rossdawson.com/focus-big-data-creating-value-customers/#comment-4120 Fri, 03 Oct 2014 00:14:00 +0000 https://rossdawson.com/?p=7195#comment-4120 In reply to Ross Dawson.

Ross,

Will do. See also this Schedule Recovery concept of proactively helping clients recover from an irregular operation:

“The unit is using analytics to create new products like Schedule Recovery, which addresses what the industry calls “irregular operations” — what the rest of us would call “delays.” Schedule Recovery will automatically rebook people who miss a flight.”

https://sloanreview.mit.edu/article/predictive-analytics-are-a-travelers-best-friend/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+mitsmr+%28MIT+Sloan+Management+Review%29

Arie.

]]> By: Ross Dawson https://rossdawson.com/focus-big-data-creating-value-customers/#comment-4118 Thu, 02 Oct 2014 23:03:00 +0000 https://rossdawson.com/?p=7195#comment-4118 In reply to Arie Goldshlager.

I’d say you’re likely to be on the leading edge on this one Arie! :-) Please keep me posted on what you do in this space.

]]> By: Ross Dawson https://rossdawson.com/focus-big-data-creating-value-customers/#comment-4119 Thu, 02 Oct 2014 23:03:00 +0000 https://rossdawson.com/?p=7195#comment-4119 In reply to Tony Hollingsworth.

Thanks Tony!

]]> By: Tony Hollingsworth https://rossdawson.com/focus-big-data-creating-value-customers/#comment-4117 Thu, 02 Oct 2014 12:47:00 +0000 https://rossdawson.com/?p=7195#comment-4117 Great distinction there Ross, thanks for sharing. Creating VALUE for clients is one of the key things that is resonating for us at DIGIVIZER. We’re building technology at the intersection of big data, social media, analytics and CRM which amongst many benefits is helping our clients use the social web to re-define the quality, efficiency and speed of delivery of services. By connecting people, conversations, insights and services, our clients are making making a difference to their own customers. I think you will find our discussion paper on this interesting, and I look forward to introducing you to my CEO Emma Lo Russo. For more, check out our discussion papers on the site: https://bit.ly/1rMnnfi

Great to catch up today Ross and I look forward to introducing you to our CEO Emma Lo Russo for a more detailed industry discussion.

Best to you,
Tony Hollingsworth
Head of Community – DIGIVIZER

]]> By: Arie Goldshlager https://rossdawson.com/focus-big-data-creating-value-customers/#comment-4116 Wed, 01 Oct 2014 23:30:00 +0000 https://rossdawson.com/?p=7195#comment-4116 Ross,

I could not agree more.

I too would like to see companies leverage big data, first and foremost, for helping customer get their jobs done [#JTBD], preventing customers from failing, preempting key customer service issues, and similar customer-value-producing applications.

See my similar Quora question on this issue:

https://www.quora.com/How-do-you-leverage-big-data-to-create-value-for-your-customers

Glad to collaborate on outlining this solution set.

Arie.

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